Help Center
Frequently Asked Questions
Answers to the most common questions about ordering, shipping, and returns.
Ordering & Production
Are your products made to order?
Yes. Every item on yippagifts.com is printed to order. We do not mass-produce items in advance — once you place an order, your item is produced upon order specifically for you, then shipped from our facility.
What products do you sell?
We offer adult apparel and T-shirts, each one made to order. All designs are produced individually when you order them.
Why does production take a few days?
Because each item is produced upon order rather than pre-made, we need 2–5 business days to print and prepare your order before it ships.
Can I change or cancel my order?
You can change or cancel only before production begins. Email [email protected] as soon as possible with your order number. Once production has started, the order cannot be changed or cancelled, but you can use our 30-day return process after delivery.
Shipping & Delivery
How much is shipping?
Shipping is a flat $4.95 per order to all destinations we serve.
How long does shipping take?
Orders are produced within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. Business days are Monday – Friday, excluding public holidays. You will receive a tracking number via email once your order ships.
Which carrier will deliver my order?
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.
Where do you ship?
We ship to all 50 United States, including Alaska and Hawaii. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.
Do you ship internationally?
No. We ship within the United States only — all 50 states including Alaska and Hawaii.
How do I track my order?
Once your order ships, we email you a tracking number. Use it to follow your package until it arrives.
My package hasn't arrived — what do I do?
If your package is delayed or missing, email [email protected] within 7 days of the estimated delivery date. We will investigate with the carrier (usually 3–5 business days) and send a replacement or full refund.
Payment
What payment methods do you accept?
We accept PayPal, which allows you to pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
Is my payment secure?
Yes. All payments are handled through PayPal under PCI-DSS standards. We never store your full card details on our servers.
Do you charge sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Returns & Exchanges
Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.
Do you accept exchanges?
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you'd like to exchange for — we'll send a free prepaid return label.
How do I get a return label?
Email [email protected] with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.
Do I pay for return shipping?
No. For change-of-mind and sizing returns, we do not charge a return shipping fee — return shipping is free using the prepaid label we provide.
How long do refunds take?
Refunds are processed within 2 business days after we inspect your returned item. Your bank or PayPal may take an additional 3–5 business days to post the funds.
What if my item is defective or wrong?
Contact [email protected] within 30 days. We'll issue a full refund including the original shipping fee, or send a free replacement produced upon order — your choice.